Next Design | Digital Experience Agency

Simplifying money movement for hundreds of millions of PayPal users

Our team streamlined complex financial workflows, reduced cognitive load, and created intuitive interfaces that make sending and receiving money effortless. Through user research and iterative design, we optimized key user journeys to help hundreds of millions of people access PayPal's services with ease.

Client

Services

UX/UI Design

Design System

Mobile Design

Product Strategy

Timeline

Ongoing

2020-2025

2024 Brand Refresh Implementation

In 2024 Pentagram rebranded PayPal with a new logo and typeface. We worked closely with them and the PayPal product teams to adopt the new visual language across all marketing and product experiences, ensuring consistency while enhancing usability.

Onboarding Experience Redesign

In 2022, we simplified PayPal's onboarding flow to help new users get started faster and with less friction. Our team created an intuitive, step-by-step process that increased conversion rates by 37%.

Crypto Integration

We created a secure and user-friendly cryptocurrency experience for PayPal users. Our team designed intuitive interfaces for buying, selling, and managing digital assets while maintaining PayPal's trusted brand experience.

Seller Profile Optimization

We redesigned the seller profile interface to help merchants better manage their business on PayPal. Our solution provides clearer analytics, streamlined order management, and more efficient customer communication tools.